Privacy Policy

1. Introduction

SiteScale ("we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://sitescale.dev or engage our services. Please read this policy carefully.

2. Data We Collect

We may collect the following categories of personal data:

• Contact information — name, email address, business name, and phone number provided via our enquiry form.
• Website information — the URL of your current website, if voluntarily provided.
• Message content — the content of any enquiry or message you submit.
• Technical data — IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
• Usage data — information about how you use our website, including pages visited and actions taken.

3. How We Use Your Data

We use the data we collect to:

• Respond to your enquiries and provide the services you have requested.
• Carry out the performance audit or website analysis you have requested.
• Communicate with you about our services, where you have expressed interest.
• Improve our website and user experience.
• Comply with applicable legal obligations.

We will not sell, rent, or trade your personal data to third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data on the following legal bases under applicable data protection law:

• Contractual necessity — to fulfil a service request you have made.
• Legitimate interests — to respond to enquiries and improve our services.
• Legal obligation — where we are required to process data to comply with applicable law.
• Consent — where you have given explicit consent, which you may withdraw at any time.

5. Data Retention

We retain your personal data for no longer than is necessary for the purposes for which it was collected. Enquiry data is typically retained for up to 24 months unless an ongoing client relationship exists, in which case we retain data for the duration of that relationship plus a reasonable period thereafter for legal and business purposes.

6. Third-Party Services

We may use third-party service providers to assist in operating our website and communicating with you, including:

• Resend — for transactional email delivery. Your enquiry data is transmitted securely via this service.
• Vercel — for website hosting and deployment.

These third parties are bound by their own privacy policies and are prohibited from using your data for any purpose other than facilitating the service we have engaged them for.

7. Cookies

Our website may use essential cookies necessary for the operation of the site. We do not currently use tracking or advertising cookies. Where we introduce non-essential cookies, we will obtain your prior consent in accordance with applicable law.

8. Your Rights

Subject to applicable law, you have the following rights regarding your personal data:

• The right to access a copy of the data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your personal data.
• The right to object to or restrict our processing of your data.
• The right to data portability where processing is based on consent or contract.
• The right to withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at hello@sitescale.dev. We will respond within 30 days.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact the SiteScale Team: